SkyMD - Telehealth Platform

SkyMD is a nationwide virtual-care platform built for dermatology, urgent care, pediatrics, cosmetic care, and behavioral health. It enables fast patient visits, secure photo sharing, chat and video consultations, e-prescriptions, and a provider portal with payments, insurance verification, pathology workflows, and APIs for labs and partners.

Industry

Digital Health / Tele-health / Tele-medicine

Business Type

SaaS Platform

Key Features

Photo-based and video visits, e‑prescribing, insurance verification, integrated payments, lab & EHR integrations, provider operations & analytics

Impact & Results

Faster care delivery with reduced operational effort across patient intake, consultations, prescribing, and follow-ups.

Challenges

As SkyMD scaled telehealth across specialities, teams faced manual intake, disconnected clinical systems, inconsistent patient experiences, and rising compliance demands, slowing care delivery and increasing operational complexity.

Intake & Triage Bottlenecks

Manual intake workflows slowed case review and physician assignment. High photo-based visit volumes increased wait times and backlogs.

Fragmented Clinical Systems

Disconnected EHR, pharmacy, billing, and lab platforms slowed workflows. Care teams spent extra time coordinating data across multiple systems.

Inconsistent Patient Experience

User journeys differed across web and mobile platforms. Gaps in experience disrupted usability and care continuity.

Compliance & Security Constraints

Regulatory standards required detailed auditing and access controls. Secure handling of patient media added operational complexity.

How SkyMD Transforms Care Across Specialities

SkyMD eliminates the friction of in‑person care by streamlining the entire patient journey: discovery and intake, photo uploads, chat and video consultations, e‑prescribing, and coordinated follow‑ups. Deep integrations (Zoom, DoseSpot, Practice Fusion, Trizetto, Braintree) automate operational steps, reduce staff workload, and accelerate time‑to‑diagnosis and treatment.

Our Approach

We followed a structured, product-first approach, starting with domain discovery, designing scalable APIs, delivering iteratively, and embedding reliability and compliance into every layer of the platform.

Discovery & Domain Modeling

Mapped visit lifecycle across specialties (dermatology, urgent care, pediatric, cosmetic, behavioral health) across photo and live video modalities

Identified high‑value automations across eRX, eligibility, payments, EHR, and labs

Service & API Architecture

Versioned REST APIs (/api/v1, /api/v2, /api/v3) for mobile and web clients

Clear separation between patient, provider, staff and pathology domains

Iterative Delivery

Core visit flows first (intake, images, chat, diagnosis), followed by eRX, insurance, payments, video, and analytics

Background processing for media handling, reminders, and third‑party callbacks

Reliability & Compliance

Secured media pipeline (upload → presigned URLs → cloud storage)

Auditing (PaperTrail/Audited), operational alerting (Slack, Bugsnag), and least‑privilege role access

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Solutions - A Few Key Features that we built

SkyMD was built as an end-to-end virtual care platform that unifies patient experiences, provider workflows, clinical integrations, payments, pathology, and operations into a single, scalable system.

1. Patient and Provider Experiences

A unified experience for patients and providers, streamlining visits, communication, and care coordination across web and mobile.

Patient web portal (React) and native iOS/Android apps for intake, photo uploads, chat, and video visit flow

Provider portal for queue, diagnosis templates, CPT/ICD‑10 lookup, eRX, follow‑ups, and scheduling

2. Telehealth & Communications

An integrated communication layer enabling secure photo sharing, real-time video visits, and timely notifications across every stage of care delivery.

HD photo uploads to secure cloud storage and threaded case conversations

Integrated Zoom video visits and reminders

SMS notifications and digital faxing via Twilio

Push notifications via Firebase (FCM) and APNS

3. Clinical & EHR Integrations

Seamless clinical integrations connecting e-prescribing and EHR systems to ensure accurate data flow and efficient care coordination.

DoseSpot e‑prescribing (patient and case medication flows)

HL7 messaging and Practice Fusion connectivity for data exchange and appointment workflows

4. Insurance & Payments

Integrated insurance verification and payment workflows enable real-time eligibility checks, smooth patient payments, and streamlined provider payouts.

Real‑time eligibility checks via Trizetto

Patient payments with Braintree; provider payouts and onboarding via Stripe Connect