Voxi- AI Voice & Video Communication Platform

Voxi is an AI-powered communication platform that automates voice calls and video interviews for businesses. Acting as a virtual assistant, it screens candidates, supports customer communication, and delivers secure, compliant, real-time interactions by combining LiveKit WebRTC, conversational AI agents, and monitoring at scale.

Industry

Communication & HR Technology

Business Type

SaaS Platform

Key Features

AI Voice Conversations, Video Interviews, Compliance Monitoring & API Integration

Impact & Results

Measurable results delivered through intelligent recruitment automation.

Challenges

As communication volume grew, teams struggled with manual scheduling, disconnected tools, rising costs, and interviewer fatigue, leading to delays, inconsistent evaluations, missed follow-ups, and challenges scaling hiring and customer interactions reliably.

Human Bottlenecks

Manual scheduling across time zones delayed decisions. Interviewer fatigue caused inconsistent evaluations. Costly staffing requirements for 24/7 coverage.

Disconnected Tools

Phone, CRM, video, and transcription tools lacked proper integration. Manual monitoring was expensive and raised privacy concerns. Automated proctoring tools were either too basic or too restrictive.

How Voxi Speeds Up Communication with AI

Voxi eliminates manual back-and-forth by automating voice and video conversations. AI conducts real-time calls, asks relevant questions, records feedback, tracks compliance, and provides instant reports, enabling faster decisions, lower costs, and consistent evaluations.

Our Approach

F22 Labs built Voxy in-house as a scalable Voice AI platform designed for real-time conversations. We followed our proven four-step approach, discovery, design, development, and deployment, to take Voxy from concept to production.

Discovery & Use Case Definition

Identified real-world voice automation needs across support, scheduling, and inbound workflows

Defined performance goals around latency, accuracy, and call completion

Mapped end-to-end call journeys and failure scenarios

Conversation & System Design

Designed natural voice flows with clear turn-taking and fallback handling

Planned architecture covering STT, TTS, LLM orchestration, and streaming

Built compliance, monitoring, and escalation logic into conversation design

Development

Built modular voice agents with real-time streaming, VAD, and configurable AI pipelines

Integrated STT, TTS, and LLM layers to support multiple use cases

Implemented retry logic, call controls, and error handling

Deployment

Implemented cloud infrastructure to handle concurrent calls and scale reliably

Ensured low-latency performance and production-grade monitoring

Enabled secure access controls, logging, and compliance readiness

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Solutions - A Few Key Features that we built

1. Smart AI Conversations

Delivers natural, multilingual voice conversations that understand context, manage interruptions, and automate screening without manual scheduling or human intervention.

Natural, human-like voice interactions

Multilingual support with context awareness

Handles interruptions and dynamic responses